Annuities Service Specialist
Company Name:
John Hancock
Title: Annuities Service Specialist
Location: New Hampshire-Portsmouth
Other Locations:
Annuities Service Specialist
Key Focus
Accountable for ensuring client and broker/dealer satisfaction with company products and services through the timely and accurate processing of annuity transactions as well as researching and resolving issues related to client accounts which may be complex in nature. Often requires receiving incoming telephone calls and making outgoing telephone calls
Responsibilities:
Research and process disbursements transactions.
Review, research and complete all written requests. Items are resolved by writing or by telephoning the client or agent.
Able to handle all unique or client specific processing/service requirements.
Assist team members as necessary to meet standards of service.
Research and resolve all outstanding processing variances.
Process complex and time sensitive transactions as required by manager.
Recommended
Experience:
Post-secondary education or high school diploma and equivalent business experience
18 to 24 months of Annuity Administration or financial services experience
Knowledge and Skills
Strong product knowledge
Excellent communication skills
Excellent organizational skills and can manage multiple tasks
Ability to work in fast paced and dynamic work environment
Understands interrelationships between all processing systems
Able to interpret customer service needs
Key Differentiator
Process complex transactions
Understands impact of processing on other groups
Able to assist others on team
About John Hancock Financial and Manulife Financial
John Hancock Financial is a division of Manulife Financial, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife Financial in Canada and Asia, and primarily as John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were C$567billion (US$539 billion) as at June 30, 2013. Manulife Financial Corporation trades as ''MFC'' on the TSX, NYSE and PSE, and under ''945'' on the SEHK. Manulife Financial can be found on the Internet at .
The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, fixed products, mutual funds, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at .
Agency submissions and contacts are by invitation only and must be initiated by John Hancock''s Recruiting Department only. Unsolicited agency submissions will not be honored.
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
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Organization: US AnnuitiesEstimated Salary: $20 to $28 per hour based on qualifications.
John Hancock
Title: Annuities Service Specialist
Location: New Hampshire-Portsmouth
Other Locations:
Annuities Service Specialist
Key Focus
Accountable for ensuring client and broker/dealer satisfaction with company products and services through the timely and accurate processing of annuity transactions as well as researching and resolving issues related to client accounts which may be complex in nature. Often requires receiving incoming telephone calls and making outgoing telephone calls
Responsibilities:
Research and process disbursements transactions.
Review, research and complete all written requests. Items are resolved by writing or by telephoning the client or agent.
Able to handle all unique or client specific processing/service requirements.
Assist team members as necessary to meet standards of service.
Research and resolve all outstanding processing variances.
Process complex and time sensitive transactions as required by manager.
Recommended
Experience:
Post-secondary education or high school diploma and equivalent business experience
18 to 24 months of Annuity Administration or financial services experience
Knowledge and Skills
Strong product knowledge
Excellent communication skills
Excellent organizational skills and can manage multiple tasks
Ability to work in fast paced and dynamic work environment
Understands interrelationships between all processing systems
Able to interpret customer service needs
Key Differentiator
Process complex transactions
Understands impact of processing on other groups
Able to assist others on team
About John Hancock Financial and Manulife Financial
John Hancock Financial is a division of Manulife Financial, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife Financial in Canada and Asia, and primarily as John Hancock in the United States, the Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Funds under management by Manulife Financial and its subsidiaries were C$567billion (US$539 billion) as at June 30, 2013. Manulife Financial Corporation trades as ''MFC'' on the TSX, NYSE and PSE, and under ''945'' on the SEHK. Manulife Financial can be found on the Internet at .
The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, fixed products, mutual funds, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at .
Agency submissions and contacts are by invitation only and must be initiated by John Hancock''s Recruiting Department only. Unsolicited agency submissions will not be honored.
JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V
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Organization: US AnnuitiesEstimated Salary: $20 to $28 per hour based on qualifications.
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