Mobile Device Support Specialist with Security Clearance
MIPS/MCS is hiring for a Mobile Device Support Specialist at the Portsmouth Naval Shipyard in Kittery, MaineThis is a full-time, permanent position with benefitsThe Mobile Device Support Specialist must demonstrate the ability to provide customer service and basic Mobile Device troubleshooting skills to DoD personnelThe Mobile Device Support Specialist will require good communication skills and the ability to work well in a team settingIt is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulationsTypical duties include:
Providing on-site IT mobile device services and management for the Portsmouth Naval Shipyard user community, including over-the-phone support for offsite/remote location users around the United StatesReceiving, cataloging, tracking, troubleshooting, and documenting requests for service for cellular devices, laptops, tablets, and hotspotsRestoring services for existing devices, and preparing, configuring, and issuing new devicesCollecting and maintaining appropriate documentation to report to the government customerTroubleshooting hardware, software, and systems issuesRequired:
Clearance Requirements:
Ability to obtain DoD SECRET Educational Requirements:
High School Diploma or equivalent Certification Requirements:
CompTIA certifications preferred Experience Requirements:
Two (2) years of experience in a customer service or related environmentOne (1) year of experience providing customer mobile device supportDemonstrated understanding of trouble ticket system operationDemonstrated understanding of troubleshooting procedures and best practicesMission Critical Solutions (MCS) is a leading-edge technology solutions provider headquartered in Tampa, FloridaMCS provides a broad range of Technology products and services organized in six core lines of business -Telecommunications, Structured Cabling, Audio-Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
Providing on-site IT mobile device services and management for the Portsmouth Naval Shipyard user community, including over-the-phone support for offsite/remote location users around the United StatesReceiving, cataloging, tracking, troubleshooting, and documenting requests for service for cellular devices, laptops, tablets, and hotspotsRestoring services for existing devices, and preparing, configuring, and issuing new devicesCollecting and maintaining appropriate documentation to report to the government customerTroubleshooting hardware, software, and systems issuesRequired:
Clearance Requirements:
Ability to obtain DoD SECRET Educational Requirements:
High School Diploma or equivalent Certification Requirements:
CompTIA certifications preferred Experience Requirements:
Two (2) years of experience in a customer service or related environmentOne (1) year of experience providing customer mobile device supportDemonstrated understanding of trouble ticket system operationDemonstrated understanding of troubleshooting procedures and best practicesMission Critical Solutions (MCS) is a leading-edge technology solutions provider headquartered in Tampa, FloridaMCS provides a broad range of Technology products and services organized in six core lines of business -Telecommunications, Structured Cabling, Audio-Visual, Security and Life Safety Systems, Electrical Distribution Systems, and Unified Communications.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
