Supervisory Passport Specialist (Adjudication Manager)
Supervisory Passport Specialist (Adjudication Manager) Location 1 vacancy in the following location:
Duties Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
Monitors the overall quality and quantity of the work of Section personnel.
Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.
Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.
Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.
Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.
Requirements Conditions of Employment Incumbent will be subject to random drug testing.
Must be able to obtain and maintain a Top Secret security clearance.
U.
S.
Citizenship is required.
New supervisors must successfully complete a 1 year probationary period.
Mobility Agreement is required.
This is a supervisory position.
One year probationary period, unless excepted by regulation.
Qualifications Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.
If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
NOTE:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.
There is no substitute of education for specialized experience for the GS-12 level.
In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:
Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to see the job through.
Education See the qualifications section of this vacancy announcement for education requirements, if applicable.
Additional information For reasonable accommodation at the U.
S.
Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or email protected .
If eligible, telework and remote work agreements may be permitted with supervisory approval.
Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.
Mandatory COVID-19 Vaccination for Federal Employees:
As required by , Federal employees are required to be fully vaccinated against COVID-19 regardless of the employees duty location or work arrangement (e.
g.
, telework, remote work, etc.
), subject to such exceptions as required by law.
If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding with the Department of State, if after November 22.
The Department of State will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.
A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
Knowledge of the statues, rules and regulations that govern the examination and adjudication of passport applications; Skill in interacting effectively with others at all levels within the organization; Ability to maintain composure when dealing with aggressive/discourteous applicants; Ability to interact effectively with others; and Skill in conducting in-depth interviews tactfully to gain information needed to make judgements about the validity of passport applications and supporting documentation.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.
For assistance with creating a resume, please click.
Qualified candidates are assigned a score between 70 and 100.
Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated Well Qualified for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority.
If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience.
This may result in a lower score, which may also eliminate you from consideration for this position.
Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity.
Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying.
Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview.
To preview questions please.
A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family wi Recommended Skills Claim Processing Immigration Internal Controls Perseverance Sales Promotion Mediation Estimated Salary: $20 to $28 per hour based on qualifications.
Duties Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
Monitors the overall quality and quantity of the work of Section personnel.
Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.
Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.
Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.
Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.
Requirements Conditions of Employment Incumbent will be subject to random drug testing.
Must be able to obtain and maintain a Top Secret security clearance.
U.
S.
Citizenship is required.
New supervisors must successfully complete a 1 year probationary period.
Mobility Agreement is required.
This is a supervisory position.
One year probationary period, unless excepted by regulation.
Qualifications Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.
If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
NOTE:
Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements:
Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.
There is no substitute of education for specialized experience for the GS-12 level.
In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:
Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to see the job through.
Education See the qualifications section of this vacancy announcement for education requirements, if applicable.
Additional information For reasonable accommodation at the U.
S.
Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or email protected .
If eligible, telework and remote work agreements may be permitted with supervisory approval.
Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.
Mandatory COVID-19 Vaccination for Federal Employees:
As required by , Federal employees are required to be fully vaccinated against COVID-19 regardless of the employees duty location or work arrangement (e.
g.
, telework, remote work, etc.
), subject to such exceptions as required by law.
If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021, or before appointment or onboarding with the Department of State, if after November 22.
The Department of State will provide additional information regarding what information or documentation will be needed and how you can request of the agency a legally required exception from this requirement.
A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
Knowledge of the statues, rules and regulations that govern the examination and adjudication of passport applications; Skill in interacting effectively with others at all levels within the organization; Ability to maintain composure when dealing with aggressive/discourteous applicants; Ability to interact effectively with others; and Skill in conducting in-depth interviews tactfully to gain information needed to make judgements about the validity of passport applications and supporting documentation.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.
For assistance with creating a resume, please click.
Qualified candidates are assigned a score between 70 and 100.
Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated Well Qualified for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority.
If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience.
This may result in a lower score, which may also eliminate you from consideration for this position.
Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity.
Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying.
Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview.
To preview questions please.
A career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family wi Recommended Skills Claim Processing Immigration Internal Controls Perseverance Sales Promotion Mediation Estimated Salary: $20 to $28 per hour based on qualifications.
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