Director of Emergency Services - Portsmouth, NH
Qualifications:
Bachelor's degree in nursing requiredEducation:
Bachelor's degree in nursing requiredMaster's degree in Nursing, Business Administration, Healthcare Administration, or a related field preferredLicense/Certifications:
Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation requiredCertified Nursing Operating Room (CNOR) preferredCertified Surgical Services Manager (CSSM) preferredAdvanced Cardiac Life Support (ACLS) requiredPediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) requiredBasic Life Support (BLS) required
Experience:
3
years of experience in a leadership role preferred or equivalent combination of education and/or experience3
years of experience in emergency services requiredMUST HAVE DIRECTOR/SERVICE LINE LEADERSHIP EXPERIENCEAdditional Details:
234 bed hospital.
Very busy and high acuity.
Level II Trauma, Open Heart with ECMO, Behavioral Health26 ER beds.
BH pod in ER & significant BH populationVolume:
Main ED sees 70-80/day on a busy day.
2 FSEDs that are busy as wellAny oversite of FSEDs - 2 FSEDs - 1 is 20 mins away, 1 is 25 mins away.
Director oversees both and main ED.
Dover FSED is near University and busier during school season.
Seabrook FSED is extremely busy - lots of offloading from MassachusettsPhysician engagement:
great relationship with physicians - GREAT Medical Director for ED in placeEmployee engagement:
EE is very high in this department.
May survey from 2022 was in the 80s.
Seasoned team who works well togetherPatient
Experience:
This will be a BIG focus for incoming Director.
Overall PEX for facility is very high but needs some work for those patients who are coming in through the ED.
Will need to press on candidates when screening on examples of how they have improved patient experience metrics in the ED.
Reporting Structure:
3 managers - 1 over each FSED, 1 over main ED# FTEs:
fully staffed 75 (all 3 locations)Reports to:
CNOVacancies:
One manager just put in notice.
The manager for the main ED will cover that FSED until they get a new manager in place.
25 nurse openings between all 3 locations.
They have 15 StaRNs hired who will be starting at the end of the summer and trained up by October.
Starting to see more traction with nurse hiring, staffing.
Shift:
Full Time - No Weekends Job Summary and
Qualifications:
The role of the Director of the Emergency Services Department assures service, growth, development, personnel management, and resource allocation and management controls in order to ensure consistent high-quality patient care in the Emergency Department.
What you will do in this role:
o You will accurately identify real/potential problems affecting the service and implements solutions with follow through and communication o You will actively participate in service, departmental and hospital wide committees as assigned, providing ongoing communication to those one represents o You will advance the patient experience agenda in the Emergency Department o You will coach immediate subordinates providing feedback; constructive critique of work; facilitates individual development plan; and documents their job performance o You will adhere to all Human Resource policies.
o You will effectively communicate departmental, organization and industry information to staff o You will facilitate evidence-based employee engagement practices o You will effectively build strong relationships and networks to deliver upon organizational and department goals o You will participate in employee and patient rounding and identify and mentor potential future leaders o You will enforce standards of emergency department care and develop processes to measure and ensure consistent compliance o You will develop, implement, and evaluate an ongoing emergency services program which assures quality patient care consistent with the Hospital mission o You will monitor compliance with regulatory, accrediting and hospital policy for patient services, and environmental and personnel safety o You will oversee a PI program that consistently monitors and evaluates critical aspects of care o You will be responsible for department's operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures and professional standards o You will follow the Hospital Exposure Control Plans/Blood borne and Airborne Pathogens o You will support the recruitment process to secure staffing talent o You will perform other duties as assigned TB_HL Recommended Skills Advanced Cardiovascular Life Support (Acls) Basic Life Support Business Administration Cnor Certification Coaching And Mentoring Health Care Estimated Salary: $20 to $28 per hour based on qualifications.
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