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Specialist, Regional Quality Assurance

Company Name:
AGL Resources
About AGL Resources
AGL Resources (NYSE: GAS) is an Atlanta-based energy
services
holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. As the nation's largest natural gas-only distributor based on customer count, AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than one million retail customers through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset
management
for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. For more information, visit .
Pivotal Home Solutions
Pivotal Home Solutions is a subsidiary of AGL Resources formed in 1992 to provide energy-related products and services with a home warranty focus. We acquired an industry-leading contact center in 2005, adding integrated inbound/outbound and Web-enabled capabilities.
Today, we help homeowners in 17 states who hold more than 1.2 million service contracts with us. Central to these efforts is our award-winning J.D. Power and Associates Certified Call Center in Naperville, IL, which provides our customers with attentive, one-on-one assistance. We own heating, ventilation and air conditioning (HVAC) companies and manage all our service providers to the same standards we expect of ourselves. Our home service plans offer protection for homeowners, landlords and renters against the expense and inconvenience of electrical, gas, water, sewer, major appliance and heating and cooling failures -- critical
systems
and appliances that are typically not covered by basic homeowners insurance.
We are proud to support local businesses in the areas we serve by working with a network of more than 700 highly-trained, professional service providers who offer annual checkups, 24-hour emergency repairs, scheduled maintenance and indoor air quality assessments. Pivotal Home Solutions also owns and operates three HVAC companies in
illinois
.
Pivotal Home Solutions provides rewarding, growth-oriented careers to more than 390 employees in a variety of sales, technical, administrative and professional fields in Illinois and
new hampshire
. Current career opportunities can be found on the AGL Resources career section. We are passionate about giving back to the communities we serve and do so through donations of time and resources to many charitable organizations including the United Way, March of Dimes, Red Cross and many others.
Simple. Reliable. Trustworthy. That''s Pivotal Home Solutions. Let us take care of it.
Functional Expertise:
Thorough knowledge of residential and commercial electrical systems
Thorough knowledge of residential HVAC systems
Plumbing & Gas Systems knowledge
Microsoft Office
Business Acumen:
Demonstrate a thorough knowledge of key responsibilities
Develop and deliver relevant and accurate information, analysis and insight
Monitor and adjust expenditures
Ability to develop trend data based on quality assurance scores
Detect and act upon contractor irregularities and fraud
Engagement:
Regularly keep reporting
manager
abreast of key developments and decisions
Take a "strategic business partner" approach to the job
Be an emphatic and focused listener to our customers questions and concerns
Provide timely feedback to our customers
Maintain a professional appearance in dress and manner
Driving Results:
Plan, organize and complete tasks in an acceptable time frame
Independently produce quantifiable quality assurance reports on a significant sample of the contractors work
Quickly establish rapport with our customers on each and every in-home visit
Ability to work independently
Focus inspections on safety and processes
Education, Certifications/Licenses:
_ _
Required: HVAC Certification
Preferred: HVAC & Electrical License and certification 2 year Associates Degree or a military background in HVAC systems
Related Work Experience:
Required: 5 years as an HVAC technician or military equivalent
Specific Skills& Knowledge:
Required: Thorough knowledge of residential HVAC systems; working knowledge of electrical, plumbing and gas line systems
Preferred: Thorough knowledge of HVAC, gas line, plumbing and electrical systems
Working Conditions/Physical Requirements:
24/7 availability
Lift 75 pounds
Outdoor work in inclement weather
Ability to climb ladders
Ability to work in confined area e.g. crawl spaces and attics
Disclaimer:
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.
Date: 2014-02-27
Country: US
State: NH
City: Portsmouth
Postal Code: 03801
Job Type: Pivotal Home Solutions

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