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Customer Service Representative

Company Name:
Direct Capital Corporation
Don't miss this unique opportunity to join one of the fastest growing companies in the Seacoast NH area. Direct Capital was recently recognized among the nation's "Top Growth Companies" on the Inc. 5000 list, has been named one of the "Top 10 Places to Work in the U.S." by Indeed and is among the "Top 5 Fastest Growing Firms in NH," according to BusinessNH magazine.
What are we looking for?
Most companies are ok with great customer service, but we aren't most companies. Direct Capital strives to make every customer experience remarkable and we are looking for the newest remarkable member to add to our customer service team.
So here is what you'd be doing:
oProviding a Remarkable Customer Experience for both internal and External Customers
oTaking incoming Customer Service and General Inbound Calls
oMaking Outbound Customer Experience Calls
oTransaction Account Processing
oBeing the liaison between customers and syndicated sources
oManaging Account Executives' requests
Here's the education and experience you need to have:
oAt least one year of experience in accounting, banking, Sales, Customer Service or Equipment leasing industry
oAssociate's degree preferred
And the skills you need to have to be successful in this role:
oExcellent interpersonal and teamwork skills
oAbility to maintain a positive attitude in an ever-changing environment
oExcellent organizational skills and attention to detail
oAbility to be assertive yet approachable
oSense of urgency as well as the ability to work effectively in a very fast paced environment
oDemonstrated initiative
oFlawless and timely follow-through
oAbility to multi-task
What is Direct Capital???
That's a great question, let me tell you. . .
Direct Capital is a family owned and operated business that specializes in finance solutions to small businesses throughout the US. Direct Capital markets its
services
through direct relationships with businesses and through partnerships with vendors, dealers, and manufacturers of capital equipment. Our investments in technology, coupled with major innovations, have been combined to create a superior system that takes business through each phase of the leasing process in a quick and seamless manner.
It's also a pretty great place to work at!
Here's why:
oGreat company culture -- we work hard, but like to have fun at it
oOpportunity! Want to grow in your career? Plenty of opportunity to grow within the company and be on a rewarding career track!
oBenefits - We offer a great benefit package that includes health, dental, vision discounts, domestic partner benefits, 401 K, company paid life insurance, company paid accidental death and dismemberment insurance, short term and long term disability, a generous paid time off program, discounts on auto and home insurance, wellness programs that include weight loss clinics and smoking cessation programs, corporate discounts to area attractions.
Core Values -- we live and breathe by them our values:
oMake Every Customer Experience Remarkable
oBe Scrappy
oDrive Big Mo (Momentum) for Success
oCrush Obstacles
oSeek Change
oInvent Solutions
oBe Point Blank
oBring It - - Passion all day, every day
oEnjoy the Ride
Recognition:
o#2 Family owned business on a list of 75 by Business NH Magazine, in June 2012 issue
oFOURTH Largest Independent Equipment Finance Company by "Monitor"
oNamed FOUR TIMES to Business NH Magazine's list of Top
new hampshire
Employers
o#5 on New Hampshire's Fastest 20 Fastest Growing Companies List
o#7 on New Hampshire's Private 100 List
oAn Inc. 500 Company
oEquipment Finance for eBay, Power by Direct Capital and many other name brand partnerships
o92% Client Satisfaction
oLocated in America's Top State to Live, 2012
DCC is an equal opportunity employer (M/F/D/V).
Applicants must be legally authorized to work in the United States.

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Customer Service Representative

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