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Passport Support Associate IV - Portsmouth, NH

Company Name:
CGI Technologies and Solutions, Inc.
Position Description:
Under the direct supervision of the Contract Management Team, provides support to the Customer Service Programs. Acts as a point-of-contact for the NPC to the passport lockbox facility, congressional offices, acceptance agents, passport agencies and Field Operations. Has extensive knowledge of citizenship and identity requirements for issuance of a U.S. Passport. Has the ability to comprehend complex and/or fraudulent applications. Also has the ability to provide clear explanatory information regarding the passport process to congressional staff, Acceptance Agents, travel industry representatives and passport applicants. Consistently maintains a high level of professionalism in all internal and external communications.
Principle Duties and Responsibilities:
Conveys information on the laws and requirements for passport issuance to congressional offices, acceptance agents, travel industry representatives and the general public.
Extensive knowledge of citizenship and nationality laws, regulations, policies and procedures on the requirements for issuance of a U.S. passport.
Maintains a professional manner under highly stressful situations.
Thorough knowledge of overall office procedures.
Individual is capable of choosing among varying methods and procedures to process complex cases.
Conveys information on the laws and requirements for passport issuance to congressional offices, acceptance agents, travel industry representatives and the general public.
Knowledge of the correct procedures to transfer documents to other passport or DOS agencies as requested, including maintenance of records for all transactions.
Performing PFM checks and requesting copies as needed.
Extensive knowledge of citizenship and nationality laws, regulations, policies and procedures on the requirements for issuance of a U.S. passport.
Maintains a professional manner under highly stressful situations.
Assisting in training employees in the essential job functions, helping to constantly improve the training process/procedure.
Ensuring adherence to internal controls by backing out of personal information screens and logging off computer terminals when not in use.
Securing of workstations and all documents at the close of work shift.
Performing other functions as requested by Management Team.
Participating and assisting within each passport operation as required by the workload.
Required Knowledge, Skills, Abilities and Competencies:
Attention to detail.
Ability to relate to others on staff in a friendly, courteous, and business - like manner; in a highly stressful environment.
Have analytical and evaluative capabilities.
Be able to quickly assimilate information and make valid decisions.
Ability to learn and apply information about the passport application procedures and the laws and regulations pertaining to passport requirements.
Additional Requirements:
Must be able willing to work a split shift of 11 a.m. - 7:30 p.m.
Desired Knowledge, Skills, Abilities and Competencies:
Proficient in 80% of the Passport Support Associate Level I, II, and III tasks.
At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
No unsolicited agency referrals please.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Skills:
Category: Consulting / Business / Functional
City: Portsmouth, New Hampshire, United States
Position ID: J0314-1817 - Permanent Full Time
Posting Date: March 31, 2014
Posting Expiry Date: April 30, 2014

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