Help Desk Manager
Company Name:
Sprague Energy
Help Desk Manager
Location: Portsmouth, NH
Exempt/Non-Exempt: Exempt
Benefits: Full
Employment Type: Full Time
Department: IT
Description: Sprague is looking for a Manager to manage IT Help Desk personnel, Problem escalation, Ticket Management System, and reporting.
Duties:
Manage IT Helpdesk employees
Support All IT Projects
Coordinate procurement with identified vendors.
Coordinate escalation of IT issues
Manage Ticket Management System, Reports, Team Review
Manage during/after-hour, weekend, holiday scheduling of team to ensure coverage for 24x7x365 with SLA
Mentor helpdesk techs to include: providing demonstrations, training, and process review
Other projects as assigned. A wide degree of flexibility, creativity and latitude and professionalism is expected.
Report to corporate office daily, with very limited travel to Sprague-s facilities as required
PC imaging for new and replacement devices
PC software installation including Operating System upgrades
Managing User Access to Sprague-s network and software in accordance with Sprague-s Policies
Qualifications:
Bachelor degree or 5
years of demonstrated experience managing help desk comprised of >5 technicians
Experience with the following technologies:
Windows operating systems (server and workstation)
Linux operating system
Apple OSX and IOS
Networking and OSI Model
Android, Blackberry, IOS, mobile platforms
Ability to multi-task while maintaining attention to detail
Microsoft Certification for Windows Operating System (Sprague-s current standard OS); or certification to be achieved within 1 year of hiring date.
Ability to perform travel to Sprague-s facilities; often requiring overnight stay
Ability to work as well as part of a team
Ability to work at industrial locations and at high elevations including ladders, man-lifts, scaffolding above 20- high
Ability to prioritize workload, perform under pressure in a fast-paced environment and relate to customers/outside contacts and fellow employees.
Strongly Preferred
Qualifications:
Expeirence supporting end users in a technical capacity
Additional technical certifications
Understanding of networking standards including Ethernet, protocols, ports, services.
Understanding of Servers, SQL, MDM
Sprague is an Equal Opportunity/Affirmative Action Employer. We offer competitive wages and a comprehensive benefits package that begins on your first day.Estimated Salary: $20 to $28 per hour based on qualifications.
Sprague Energy
Help Desk Manager
Location: Portsmouth, NH
Exempt/Non-Exempt: Exempt
Benefits: Full
Employment Type: Full Time
Department: IT
Description: Sprague is looking for a Manager to manage IT Help Desk personnel, Problem escalation, Ticket Management System, and reporting.
Duties:
Manage IT Helpdesk employees
Support All IT Projects
Coordinate procurement with identified vendors.
Coordinate escalation of IT issues
Manage Ticket Management System, Reports, Team Review
Manage during/after-hour, weekend, holiday scheduling of team to ensure coverage for 24x7x365 with SLA
Mentor helpdesk techs to include: providing demonstrations, training, and process review
Other projects as assigned. A wide degree of flexibility, creativity and latitude and professionalism is expected.
Report to corporate office daily, with very limited travel to Sprague-s facilities as required
PC imaging for new and replacement devices
PC software installation including Operating System upgrades
Managing User Access to Sprague-s network and software in accordance with Sprague-s Policies
Qualifications:
Bachelor degree or 5
years of demonstrated experience managing help desk comprised of >5 technicians
Experience with the following technologies:
Windows operating systems (server and workstation)
Linux operating system
Apple OSX and IOS
Networking and OSI Model
Android, Blackberry, IOS, mobile platforms
Ability to multi-task while maintaining attention to detail
Microsoft Certification for Windows Operating System (Sprague-s current standard OS); or certification to be achieved within 1 year of hiring date.
Ability to perform travel to Sprague-s facilities; often requiring overnight stay
Ability to work as well as part of a team
Ability to work at industrial locations and at high elevations including ladders, man-lifts, scaffolding above 20- high
Ability to prioritize workload, perform under pressure in a fast-paced environment and relate to customers/outside contacts and fellow employees.
Strongly Preferred
Qualifications:
Expeirence supporting end users in a technical capacity
Additional technical certifications
Understanding of networking standards including Ethernet, protocols, ports, services.
Understanding of Servers, SQL, MDM
Sprague is an Equal Opportunity/Affirmative Action Employer. We offer competitive wages and a comprehensive benefits package that begins on your first day.Estimated Salary: $20 to $28 per hour based on qualifications.
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